Cheq Digest Release Notes

Introducing Cheq Suites

If you’re looking to elevate your VIP and Suite experiences, we’re here to help. Simply reach out to your Cheq contact or Customer Success Manager for more information and discover how we can enhance your guest experience. Read the details here.

Edit menu items on the handheld  

Editing menu items on a Handheld now works the same way as on a POS. Long press an item on the handheld to efficiently change any item name, price or availability on the spot. When changing an item, users will be required to enter the admin pin, and the information changed via the Handheld (such as a price change) will also be reflected in reporting. 

Kitchen receipts will print locally in offline mode 

If a device’s printer settings are set for remote or cloud printing but the device is in Offline Mode, the Handheld will print a kitchen receipt with the message “Please provide this copy to the attendant” on top, which should prompt the server to physically hand the kitchen receipt to the kitchen attendant(s). These receipts will print regardless of what the kitchen receipt settings on the Handheld are set to. This is a new feature for handhelds. 

Cash/card sales & tips summary 

On the device, press the icon to access the device login details. All sales and tip information will be displayed on this screen and can be printed with the touch of a button. 

Mark items as sold out on PWA  

Items marked as “Sold Out” via the toggle seen below on the menu will be reflected in real time on POS/HH. This feature also works backwards, so if you’ve marked an item as sold out on the POS/HH itself, those items will also be reflected as sold out in PWA. 

Payout report shows convenience fees 

Click on the blue hyperlinked “total transactions” number to jump into a report that details how many orders had a specific convenience fee applied at any revenue center on a given day.  

EX: Row 1 shows there were 1,888 transactions on 7/16/24 with a $0 convenience fee included in the payout total $69, 498.97.  

New Partner Alert: Detroit City FC  

Read the press release here!

Festival Success: Bite of Seattle  

Over 250 vendors utilized 350+ Cheq Handhelds at Bite of Seattle during a 3-day festival in the heart of the city. With Cheq powering their event sales, the festival organizers achieved high sales volumes, while providing a positive vendor and attendee experience. 

Cheq It Out: Get Ready for Our Brand New Look!