New Self-Service Features
December Edition
Cantaloupe is releasing new self-service tools each month to help its customers optimize their business operations.
New Customer Tools
3G Network Sunsets
All US-based cellular carriers (including AT&T and Verizon) are actively shutting down their 3G networks by the end of 2022.
For more information about why it’s important to make the upgrade to 4G/LTE-connected devices, click here.
EMV Requirements
Have you noticed that the “tap to pay” function has stopped working on your card readers?
Click here to understand why you should upgrade to an EMV-compliant device.
Cards Offline by Vendor
Have you seen this error message on your card reader screen?
Don’t worry, you can troubleshoot this in Seed Live following these instructions.
Holiday Hours Notification
Cantaloupe will be closed Monday, December 26th in observance of Christmas and Monday, January 2nd in observance of New Years.
If you need assistance, please contact Customer Service at +1 888-561-4748 or customerservice@cantaloupe.com
For more help, visit our new Help Center at cantaloupe.com/help-center to watch our videos and to view solutions for common problems.
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