New Self-Service Features

December Edition

Cantaloupe is releasing new self-service tools each month to help its customers optimize their business operations.

New Customer Tools

Self-Service Deactivations

3G Network Sunsets

All US-based cellular carriers (including AT&T and Verizon) are actively shutting down their 3G networks by the end of 2022.

For more information about why it’s important to make the upgrade to 4G/LTE-connected devices, click here.

EMV Requirements 

Have you noticed that the “tap to pay” function has stopped working on your card readers?

Click here to understand why you should upgrade to an EMV-compliant device.

self-service-icon Cards Offline by Vendor

Have you seen this error message on your card reader screen?

Don’t worry, you can troubleshoot this in Seed Live following these instructions.

Cantaloupe will be closed Monday, December 26th in observance of Christmas and Monday, January 2nd in observance of New Years.

If you need assistance, please contact Customer Service at +1 888-561-4748 or

For more help, visit our new Help Center at to watch our videos and to view solutions for common problems.

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