New Self-Service Features

November Edition

Cantaloupe is releasing new self-service tools each month to help its customers optimize their business operations.

Did you know you can add or delete a bank account in Seed Live?

To add: 

Simply login to Seed Live, click on Configuration > Bank Accounts > select [New Bank Account], and follow the steps to add banking information.

To delete:

Select Configuration > Bank Accounts > then scroll to the bottom of the page and select [Delete Account].

Reminder! Password Reset Alerts

You will start receiving emails from Cantaloupe reminding you to reset your password. These emails will be sent 30 days, 10 days, and 1 day before your password expires. Make sure to whitelist this email address to avoid missing your email alerts:

Not sure how to whitelist an email? Click here for instructions

Skip the call line and troubleshoot signal strength on your own.

We know how frustrating it is when your devices have connectivity issues. Before calling customer service, you can skip the call line by troubleshooting your own devices. Learn how here

Don’t Forget, your 3G devices are sunsetting in 2022.

Learn from the experts at Verizon Wireless about the move from 3G to 4GLTW and how you can prepare. Read the blog