Stack Discounts and 3rd Party Loyalty providers right from the Menu Page!
From the menu page, you can now ‘Apply Savings and Credits’ plus apply a Discount to the order. Guests/users will see amount discounted and the loyalty total applied in the cart summary and on their receipt. Note: you can only apply one type of discount with one type of Loyalty on the same order.
Now Introducing Components for Suite Management Users
When building a SKU, suite managers can now include components (aka equipment) with their SKUs. If ‘Item A’ requires 2 serving spoons and one side of sauce, users can those ‘components’ to their SKU template in PWA. Once components are added to the system, users can view it in the Order confirmation, order invoice and Kitchen receipts, enabling staff to deliver orders in there entirety.
New Customer Open Tab Flow for Suite Customers
Using the New Customer Flow, you and your suite attendants now have the flexibility to open tabs under the Suite Owner OR under a new Customer Name. Though the default customer type is the Host/Suite Owner, staff can easily switch the customer type via the drop down menu at the top of your HH screen. This feature also allows attendants to filter orders by Customer Name to quickly find, edit and close New Customer tabs. Note: Tab name can only be edited before adding items to the cart.
Note: All customer profile settings will still be applied to the ‘New Customer’ open tab (Service Fee Exemption, Specific customer discounts, etc.). Feature coming soon allowing users to open a completely separate tab for an existing, reserved suite.
Suites Service Fee Exemption
Maintain strong client relationships by presenting the Subtotal with all relevant Savings applied when closing a tab. In the customer profile, toggle the ‘Service Fee Exempt’ feature ON to remove the service fee from any order placed by that guest. The default setting is to leave the exemption toggled OFF, which will leave the service fee applied to all guest orders. Note: the service charge exemption feature will only be applied to orders placed after the setting has been changed. Any existing pre-orders will not reflect the setting change.
Automatic Member Discounts for Suite Owners
Conveniently select and apply which discount a Suite Owner should receive and streamline the checkout process. The selected discount will apply to every order unless the Discount selection is changed or status is toggled off by the admin. You can customize the discount drop down via the Discount section of the Revenue Centers Business Setting page. Guests will not see the discount applied while placing their pre-order via SWA, but will see it while closing the tab on HH. NOTE: if this feature is enabled for a guest, the suite attendant won’t be able to select a different discount from the drop down, but a manager can do so by entering their admin pin.
Organize Your Kitchen Operations with Item Type/Temperature & Tray Labels
Streamline Kitchen & Expeditor operations when utilizing the new Item type and Item Temperature feature. Staff will be able to easily identify SKUs based on what the type (Food or Beverage) and temperature (Hot, Cold, Other) is. As a suite manager, you can chose to print tray labels for all types/temperatures, or specify what you’d like to print (Hot, Cold, Other, et.c). Item type is a reportable and required selection; default type is ‘Food’ unless an item is marked as Alcohol, which will change the item type to Beverage. Item temperature is optional. These selections will allow you to customize Kitchen Receipts, ultimately resulting in shorter wait times and less confusion in the front and back of house.
Change your Suite Customer Emails, Now Available!
As a Suite admin, you can now change a Suite Customer email directly from their Customer Profile in PWA. Once updated, the new email address will receive an email to verify the new email and prompt the guest to set a new password. After setting a new password, the user will have access to the full order history and associate it with that account. Note: the previous account owner/email will still be able to log in, but won’t see any order history or future order information.
Cheq Discount Report Enhancements
Now available under the ‘Cheq Discounts – Items’ tab in Reports (NEW!), you can now view all Cheq discounts on an Item Level. These reports will show Revenue Center, Order Date, SKU, Item Name, Original Price, Discount Amount, Coupon code and how many discounts were applied to each item. Note: The previous Cheq Discount Report has been renamed as ‘Cheq Discounts – Orders’ to differentiate the items and orders reports.
Cheq Now Expanding to Celebration Key with Carnival Cruises.
Integration of Cantaloupe’s Point-of-Sale Solutions with Carnival’s Sail & Sign Program Brings Seamless Cashless Payments to Exclusive Destination Opening July 2025.
