03.9.25
2:15pm EST
At this moment, device connectivity is continuing to return to normal, with quicker transaction settlement and improved DEX traffic. You should see transaction and DEX reports improve as devices continue to connect back to the network.
03.9.25
[12:30pm EST]
Our team has applied a fix and we are continuing to see an improvement in device connectivity. Most devices should have continued to process transactions, and you should see those transactions settling as devices reconnect to the network. We will continue to monitor the situation.
[11:30am EST]
Our team has applied a fix and we are continuing to see an improvement in device connectivity. Most devices should have continued to process transactions, and you should see those transactions settling as devices reconnect to the network. We will continue to monitor the situation.
[11:15am EST]
Our team has identified a possible solution and applied a fix, which has resulted in some improvement in device connectivity. We will continue to monitor the situation.
[11:00am EST]
We are currently experiencing an interruption in service for some of our card readers, resulting in those devices being unable to call into the Cantaloupe network. We have identified the issue and are working on a resolution. At this time, there is no need to visit your locations.
Devices affected:
01.23.25
[12:30pm ET]
RESOLVED: Interruption in Device Connectivity
The issue impacting device transaction processing and some Seed Live functionality has been resolved. Transaction volumes have returned to normal volume levels and customers should be observing normal device behavior. Reports may take some additional time to reflect accurate numbers as as we continue processing older pending requests.
[11:15am EST]
Our team has isolated the issue impacting device transaction processing and some Seed Live functionality, and has applied a fix. We are seeing an improvement in transaction acceptance, and will continue to monitor.
[10:45am EST]
Our team has isolated the issue impacting device transaction processing and some Seed Live functionality, and has applied a fix. We are seeing an improvement in transaction acceptance, and will continue to monitor.
[9:53am EST]
Our team has identified a potential cause of the ongoing network issues impacting device transaction processing and some Seed Live functionality, and is working to resolve as quickly as possible.
[9:15am EST]
We are currently experiencing network issues impacting device transaction processing, which is also affecting some Seed Live functionality. Our team is aware of the issue and is working to resolve as quickly as possible.
08.09.24
[4:00PM EST]
RESOLVED: Verizon Wireless Network Outage in Texas and Louisiana Region
Verizon has resolved their regional outage that was affecting some device connections in Texas and Louisiana.
Early today, Verizon experienced a network outage that impacted some devices in Texas and Lousiana regions. Verizon has reported that the issue has been resolved and our team has confirmed that devices are connecting back into the Cantaloupe network.
[2:00PM EST]
Verizon has identified the cause of a regional outage that may be affecting device connections in Texas and Louisiana.
We are working closely with Verizon to ensure that all devices are brought back online as quickly as possible. If you are experiencing issues with device connectivity and are located in these areas, there is no need to send a technician out to service the device.
[11:15AM EST]
Verizon is currently experiencing a regional outage that may be affecting device connections in Texas and Louisiana.
We are continuously monitoring the situation and working closely with Verizon to ensure that all devices are brought back online as quickly as possible. If you are experiencing issues with device connectivity and are located in these areas, there is no need to send a technician out to service the device.
07.31.24
[12:30PM EST]
RESOLVED: ESEYE Service Interruption
The outage from one of our service providers impacting some ESEYE devices from connecting to the network.
07.28.24
[11:30AM EST]
One of our service providers is currently experiencing an outage impacting some ESEYE devices from connecting to the network.
Our team is working with the provider to resolve the issue as soon as possible, and will update you as we know more.
05.23.24
[11:30AM EST]
RESOLVED: Kiosk Syncing Delay
Our Cantaloupe Go (Three Square Market or “32M”) kiosks are starting to reconnect to the servers, and transactions are updating into the system.
Customers may notice a slight delay in transactions posting into the 32M portal.
Our team is working to understand the root cause and identify proactive measure to minimize future impacts.
[8:30AM EST]
We are currently experiencing a delay in our server syncing process for Cantaloupe Go and Three Square Market kiosks. During this time, consumers may not be able to login to their account at the kiosk. However, standard credit card payments should not be impacted.
Please do not reboot your kiosks at this time.
Operators can still access the Three Square Market WebV3 website, which you can use for any online store ordering during this time. Our team has identified the issue and is working to resolve it as soon as possible.
