Status
08.09.23
[4:45PM EST]
RESOLVED: Verizon Wireless Network Outage in Texas and Louisiana Region
Verizon has resolved their regional outage that was affecting some device connections in Texas and Louisiana.
Early today, Verizon experienced a network outage that impacted some devices in Texas and Lousiana regions. Verizon has reported that the issue has been resolved and our team has confirmed that devices are connecting back into the Cantaloupe network. If you are still experiencing issues, please contact our Customer Service team at customerservice@cantaloupe.com or +1 888.561.4748.
08.09.23
[4:00PM EST]
Verizon Wireless Network Outage in Texas and Louisiana Region
Verizon has identified the cause of a regional outage that may be affecting device connections in Texas and Louisiana.
We are working closely with Verizon to ensure that all devices are brought back online as quickly as possible. If you are experiencing issues with device connectivity and are located in these areas, there is no need to send a technician out to service the device.
08.09.23
[11:15AM EST]
Verizon Wireless Network Outage in Texas and Louisiana Region
Verizon is currently experiencing a regional outage that may be affecting device connections in Texas and Louisiana.
We are continuously monitoring the situation and working closely with Verizon to ensure that all devices are brought back online as quickly as possible. If you are experiencing issues with device connectivity and are located in these areas, there is no need to send a technician out to service the device.
07.31.23
[12:30PM EST]
RESOLVED: ESEYE Service Interruption
The outage from one of our service providers impacting some ESEYE devices from connecting to the network.
07.28.23
[11:30AM EST]
ESEYE Service Interruption
One of our service providers is currently experiencing an outage impacting some ESEYE devices from connecting to the network.
Our team is working with the provider to resolve the issue as soon as possible, and will update you as we know more.
05.23.23
[11:30AM EST]
RESOLVED: Kiosk Syncing Delay
Our Cantaloupe Go (Three Square Market or “32M”) kiosks are starting to reconnect to the servers, and transactions are updating into the system.
Customers may notice a slight delay in transactions posting into the 32M portal.
Our team is working to understand the root cause and identify proactive measure to minimize future impacts.
05.23.23
[8:30AM EST]
Kiosk Syncing Delay
We are currently experiencing a delay in our server syncing process for Cantaloupe Go and Three Square Market kiosks. During this time, consumers may not be able to login to their account at the kiosk. However, standard credit card payments should not be impacted.
Please do not reboot your kiosks at this time.
Operators can still access the Three Square Market WebV3 website, which you can use for any online store ordering during this time. Our team has identified the issue and is working to resolve it as soon as possible.
04.26.23
[11:30AM EST]
RESOLVED: Cloud Network Outage
Connection has been restored for the cloud provider whose network outage caused some ePort devices to show offline inside of mycantaloupe.com. Device data should update directly in mycantaloupe.com the next time the device calls in.
04.26.23
[9:00AM EST]
Cloud Network Outage
One of our cloud providers is experiencing a network outage that is causing some ePort devices to show offline inside of mycantaloupe.com. Once connection is restored, device data should update directly in mycantaloupe.com the next time the device calls in. We continue to monitor the situation.
03.07.23
[12:00AM EST]
RESOLVED: AT&T Wireless Network Outage
On March 6th, at approximately 5:30pm EST, AT&T started to experience interruption in communication with the Cantaloupe network, causing some AT&T devices to go offline. At this time, impacted devices have started to re-establish connection to the network, and are coming back online.
03.06.23
[5:30PM EST]
AT&T Wireless Network Outage
AT&T is currently experiencing an interruption in communication with the Cantaloupe network causing some AT&T devices to go offline. Cantaloupe is working with AT&T to restore service as quickly as possible. This service interruption only includes AT&T devices. These devices will come back online as soon as AT&T has restored service. Please check back here for more information. We will continue to update this page as more information becomes available.
02.13.23
[9:30AM EST]
RESOLVED: Delay in DEX File Processing
This morning, a small number of customers may have experienced a delay in syncing of DEX data into Seed. Our team has resolved the issue, and customers should expect to see DEX data catch up throughout the day.