Transfer Devices

Fill out the form below to transfer devices to your name.

Device Transfer Process Requirements

  1. Current owner of the devices MUST initiate the transfer by filling out the form above or by logging into their Seed Live account (https://seedlive.com), and filling out the information on the transfer screen. Owner will need to include the following:
    • Device serial numbers that will be transferred.
    • Name, Address, City, State, Phone, and email address of the NEW owner.
  2. Current owner (seller) must have a positive balance on their Cantaloupe, Inc. account, and no outstanding AR, prior to moving the devices or make arrangements with Cantaloupe to settle the difference. If the current account is closing, all funds will be “held”, and no deposits will be received by any party until the transfer is complete.
  3. A new Connect Agreement, Merchant Application and EFT Authorization must be completed by the NEW owner/company with Cantaloupe if an account hasn’t been established. This includes new banking information listing the TAX ID or Social Security number of the new customer.
  4. The new owner (buyer) can contact the New Accounts Department for an overview of Cantaloupe services by emailing [email protected]. The New Accounts Department will send account setup documents at that time.
  5. Once the new account is set up by Cantaloupe, Inc., a quotation for Transfer Fees will be emailed to the new owner (buyer).

    • 1-10 Devices – $30 per device

    • 11-149 Devices – $20 per device

    • 150+ – $2500 flat fee

  6. Once the transfer quote is signed and returned, and payment for transfer fees is received, Cantaloupe will move the devices over to the new account. The transfer process takes at least THREE WEEKS FROM THE DATE OF NOTIFICATION, so please plan accordingly.

 

If you have any questions about the transfer process or would like an update on a case, please send reply to your transfers case or call customer service at 888.561.4748.