Compliance Updates for Cash Discount / Two-Tier Pricing

Card networks are now enforcing existing requirements for machines using Cash Discount, requiring the card price and cash price to be displayed side-by-side during checkout. A subset of devices must complete updates by December 31, 2025, with nationwide enforcement following in 2026.

G11 card reader displaying cash and credit prices.

Table of Contents

Summary Video Overview What's Changing on Your Devices What You Need to Do Deadline FAQs Support

What's changing?

  • Cantaloupe will be updating card reader checkout flows to ensure they meet card-network display requirements.
  • Operators must complete certain physical updates to avoid potential compliance fines or processing interruptions.
  • A subset of devices using Cash Discount / Two-Tier Pricing must have updates applied by December 31, 2025.
  • The same requirements will apply nationwide in 2026.
  • Machines not using Cash Discount / Two-Tier Pricing are not affected.

Watch the video overview

What's changing on your devices?

G10/G11 Telemeters with Vendi, VP6300, or OTI Duo Readers

New Checkout Flow:

  • Customer selects a product and taps their card.
  • The reader displays both the card price and the cash price side-by-side.
  • Customer taps again to confirm purchase at the card price.
G11 card reader displaying cash and credit prices.

Engage & Engage Combo Readers

New Checkout Flow:

  • After selecting a product and presenting payment, the screen displays two on-screen options:
    • Card Price
    • Cash Price
  • Selecting Card Price completes the transaction.
  • Selecting Cash Price cancels the card transaction and prompts the customer to pay with cash.
Engage card reader displaying cash and credit prices.

What you need to do

Physical Updates Required

  • Replace all existing Two-Tier Pricing decals with the new Cash Discount sticker.
  • Cantaloupe will ship new stickers automatically; additional sets will be available in the online store.
  • Remove any cash pricing coil labels. Pricing should appear only on the LCD display or card reader.
  • If you do not currently use coil labels, no changes are required.

Software Updates (Handled by Cantaloupe)

  • Cantaloupe will enable the new required reader behavior automatically.
  • You will be able to review and manage this through the Cash Discount Mode toggle in Seed Live.

Deadline

Initial Update Requirements

  • Physical updates for first-phase devices completed by: December 31, 2025
  • Reader software updates released before: December 31, 2025

Nationwide Requirements

  • The same updates will be required later in 2026
  • Cantaloupe will provide final timing once confirmed

Failure to meet these requirements may result in compliance penalties or card-processing suspension.

FAQs

No. These updates simply require that the price displayed at checkout matches the price charged for card transactions, with the cash price shown as a discount.

No. Card networks require all operators using Cash Discount / Two-Tier Pricing to comply with these display rules.

Cantaloupe will automatically ship updated stickers. Additional sets can be requested through the Cantaloupe online store.

Yes. These requirements apply across the industry. Operators should confirm that all of their card reader providers are making the necessary updates to avoid exposure to compliance risks as enforcement increases.

Reach out to Cantaloupe Support or your account manager and reference “Cash Discount / Two-Tier Compliance.”

Need help preparing your machines?

Contact support