Due to changes across payment card network requirements (typically referred to as “Payment Card Network Operating Regulations”), Cantaloupe must provide the requested information to its processor to satisfy the processors’ and payment card networks’ compliance with the Applicable Laws.
Cantaloupe is required to operate and maintain an Anti-Money Laundering (“AML”) program, Know Your Customer (“KYC”) due diligence program, and a program to comply with sanctions requirements, commonly known as and administered by the Office of Foreign Asset Controls (“OFAC”), collectively, the “Applicable Laws”. These requirements are further enforced by the payment card networks and Cantaloupe’s processor. Cantaloupe must obtain this requested account information to comply with the Applicable Laws, with its own program requirements, the expectations of the payment card networks and our processor.
In order to comply with federal law and card brand network rules, we are required to gather personally identifying information for our customers’ Principals and Beneficial Owners. This information is both transmitted to us and stored by us in an encrypted, secure environment.
Your prompt response is vital in ensuring the continuity of your services. The form should only take about five minutes to complete.
To complete this brief update, please check your inbox for a secure link to the form.
Ultimately, each and every customer of Cantaloupe must respond to this request.
Cantaloupe plans to provide customers with time to respond or ask any related questions. However, if a customer has not respondedF, Cantaloupe is required to suspend payments and reporting related to an account until the requested information is received.
This action is necessary to protect the integrity of the Cantaloupe network, including our products and services.
Should you have any questions or need assistance, our dedicated support team is ready to help. Reach out to us at [email protected] or call +1.888.561.4748.
Then our team can re-issue the email to send you the secure link attached to your account profile so you can complete the necessary updates, or you are welcome to provide it over the phone to the Customer Service rep, who can update your account info in real time.
Please reach out to your account manager or our Customer Service team at [email protected] or call +1.888.561.4748 to update your account records and get your profile details completed.
If you recently filled out the form with your business information, we do need you to resubmit the form.
As we mentioned in our email communication, there was a technical issue with the form itself that affected some of our customers. We have tested the form and confirmed the issue will not occur again. We sincerely appreciate your efforts here, and your assistance in satisfying our collective compliance requirements.
Upon submission, you will see confirmation on your computer screen the form was submitted successfully.