03.24.26
11:45am ET
3.23.26
[5:25pm ET]
Device traffic has returned to normal levels, and the majority of devices have reconnected successfully.
We are continuing to identify and recover a small number of devices that have not yet fully recovered.Recovery remains in progress as we work toward full system stabilization.
3.23.26
[11:30am ET]
We are continuing to see progress. While we recover there may be a delay of successful transactions showing in Seed and SeedLive.
This was an unforeseen extension to the planned maintenance window, resulting in service degradation that impacted a number of customers, though not all customers were affected. Impacted devices will continue to reconnect and recover as the system stabilizes.
At this time, Cantaloupe Go Markets, Quick Connect devices, and Engage devices appear to be less impacted.
3.23.26
[10:45am ET]
We are continuing to see improvement, with devices gradually reconnecting as recovery progresses.
This was an unforeseen extension to the planned maintenance window, resulting in service degradation that impacted a number of customers, though not all customers were affected. Impacted devices will continue to reconnect and recover as the system stabilizes.
At this time, Cantaloupe Go Markets, Quick Connect devices, and Engage devices appear to be less impacted.
3.23.26
[9:15am ET]
The network has recovered following the upgrade, and transactions are catching up.
Some devices may still experience issues completing transactions or DEXing on the first attempt. At this time, there is no need to visit your locations.
Our teams are working to clear any remaining issues, and devices will continue to recover automatically as connectivity stabilizes.
3.22.26
[10:00pm ET]
Network Connectivity Issue
The network has recovered following the upgrade, and transactions are catching up.
Some devices may continue to experience delays in receiving DEX files or may require transaction retries as the system fully stabilizes. Devices will continue to recover automatically as connectivity stabilizes.
[8:50pm ET]
We are continuing to work on resolving the degraded performance following the recent ePort database upgrade.
Devices may have intermittent connectivity, resulting in delays in transactions, settlements, and DEX reporting. Transactions are still being authorized at reduced volumes. No action is required at this time and devices will recover automatically as connectivity improves.
[7:30pm ET]
Following a planned ePort database upgrade, we are experiencing degraded performance.
Devices may have intermittent connectivity, resulting in delays in transactions, settlements, and DEX reporting. Transactions are still being authorized at reduced volumes. No action is required at this time and devices will recover automatically as connectivity improves.
We are actively working to resolve the issue and will provide further updates as available.
3.19.26
[12:15pm ET]
RESOLVED: Service Interruption – Eseye Connectivity
Our network partner, Eseye, is currently experiencing a service interruption impacting approximately 366 G10 Eseye devices.
Affected devices may appear as Offline or Out of Touch and are currently unable to process cashless transactions. This issue began late yesterday.
Devices are expected to return to normal operation automatically once service is restored. Our team is actively working with Eseye and continuing to monitor the situation.
10.31.25
[12:30pm EST]
RESOLVED: Service Interruption – Eseye Connectivity
Our team was able to identify and resolve the issue affecting EFT and Service Fee generation reports for ePort customers. Customers should now be able to see those reports.
[10:00am EST]
We are currently experiencing an issue with EFT and Service Fee generation reports affecting ePort customers.Customers may be experiencing a a delay in receiving EFT reports. We are actively working to resolve the issue.
10.29.25
RESOLVED: Azure Service Outage
[5:30pm EST]
The interruption in service for Azure — which impacted the new Seed UI and some minor services in Seed Classic — has been resolved.
[3:00pm EST]
Service provider Azure is currently experiencing an interruption of service, which is impacting the new Seed UI and some minor services in Seed Classic. We recommend switching to the Seed Classic UI until Azure has restored services. Our team will continue to monitor Azure and provide an update once services have been restored.
10.23.25
RESOLVED: Network Connectivity Issue
[4:30pm EST]
The network issues impacting device transaction processing and which affected DEX data in Seed Live and Seed have been resolved. You should see transaction and DEX reports improve as devices continue to connect back to the network.
[3:30pm EST]
We are currently experiencing network issues impacting device transaction processing, which is also affecting DEX data in Seed Live and Seed. Our team is aware of the issue and is working to resolve as quickly as possible.
9.11.25
RESOLVED: Interruption in Payment Processing for Mexico Customers
[4:30pm EST]
Our processing partner in Mexico experienced an interruption in service and was unable to process cashless transactions. Service was restored as of 13:45 MCT.
8.5.25
RESOLVED: Vonage Service Outage
[3:00pm EST]
Vonage has identified the issue affecting inbound and outbound calls to our call center and is working to restore full service.
Some calls to support may require additional attempts to reach a support agent.
[1:00pm EST]
Vonage is currently experiencing an outage impacting inbound and outbound call center calls. Some calls to support may require additional attempts to reach a support agent. Our team is monitoring the issue and awaiting updates from Vonage.
7.15.25
RESOLVED: DMS/Specialty Card Incident
[3:00pm EST]
Our team has isolated the issue causing a degradation of services that is affecting specialty cards (including driver, tech, audit, MORE, and payroll deduct cards), and has deployed a fix. All services have returned to normal.
[1:30pm EST]
Cantaloupe is currently experiencing a degradation of services that is affecting specialty cards (including driver, tech, audit, MORE, and payroll deduct cards).
Our team is investigating the scope of the issue, and we will provide updates as more information becomes available.
03.9.25
RESOLVED: Network Connectivity Issue
[2:15pm EST]
Device connectivity is continuing to return to normal, with quicker transaction settlement and improved DEX traffic. You should see transaction and DEX reports improve as devices continue to connect back to the network.
[12:30pm EST]
Our team has applied a fix and we are continuing to see an improvement in device connectivity. Most devices should have continued to process transactions, and you should see those transactions settling as devices reconnect to the network. We will continue to monitor the situation.
[11:30am EST]
Our team has applied a fix and we are continuing to see an improvement in device connectivity. Most devices should have continued to process transactions, and you should see those transactions settling as devices reconnect to the network. We will continue to monitor the situation.
[11:15am EST]
Our team has identified a possible solution and applied a fix, which has resulted in some improvement in device connectivity. We will continue to monitor the situation.
[11:00am EST]
We are currently experiencing an interruption in service for some of our card readers, resulting in those devices being unable to call into the Cantaloupe network. We have identified the issue and are working on a resolution. At this time, there is no need to visit your locations.
Devices affected:
01.23.25
[12:30pm ET]
RESOLVED: Interruption in Device Connectivity
The issue impacting device transaction processing and some Seed Live functionality has been resolved. Transaction volumes have returned to normal volume levels and customers should be observing normal device behavior. Reports may take some additional time to reflect accurate numbers as as we continue processing older pending requests.
[11:15am EST]
Our team has isolated the issue impacting device transaction processing and some Seed Live functionality, and has applied a fix. We are seeing an improvement in transaction acceptance, and will continue to monitor.
[10:45am EST]
Our team has isolated the issue impacting device transaction processing and some Seed Live functionality, and has applied a fix. We are seeing an improvement in transaction acceptance, and will continue to monitor.
[9:53am EST]
Our team has identified a potential cause of the ongoing network issues impacting device transaction processing and some Seed Live functionality, and is working to resolve as quickly as possible.
[9:15am EST]
We are currently experiencing network issues impacting device transaction processing, which is also affecting some Seed Live functionality. Our team is aware of the issue and is working to resolve as quickly as possible.
08.09.24
[4:00PM EST]
RESOLVED: Verizon Wireless Network Outage in Texas and Louisiana Region
Verizon has resolved their regional outage that was affecting some device connections in Texas and Louisiana.
Early today, Verizon experienced a network outage that impacted some devices in Texas and Lousiana regions. Verizon has reported that the issue has been resolved and our team has confirmed that devices are connecting back into the Cantaloupe network.
[2:00PM EST]
Verizon has identified the cause of a regional outage that may be affecting device connections in Texas and Louisiana.
We are working closely with Verizon to ensure that all devices are brought back online as quickly as possible. If you are experiencing issues with device connectivity and are located in these areas, there is no need to send a technician out to service the device.
[11:15AM EST]
Verizon is currently experiencing a regional outage that may be affecting device connections in Texas and Louisiana.
We are continuously monitoring the situation and working closely with Verizon to ensure that all devices are brought back online as quickly as possible. If you are experiencing issues with device connectivity and are located in these areas, there is no need to send a technician out to service the device.
07.31.24
[12:30PM EST]
RESOLVED: ESEYE Service Interruption
The outage from one of our service providers impacting some ESEYE devices from connecting to the network.
07.28.24
[11:30AM EST]
One of our service providers is currently experiencing an outage impacting some ESEYE devices from connecting to the network.
Our team is working with the provider to resolve the issue as soon as possible, and will update you as we know more.
05.23.24
[11:30AM EST]
RESOLVED: Kiosk Syncing Delay
Our Cantaloupe Go (Three Square Market or “32M”) kiosks are starting to reconnect to the servers, and transactions are updating into the system.
Customers may notice a slight delay in transactions posting into the 32M portal.
Our team is working to understand the root cause and identify proactive measure to minimize future impacts.
[8:30AM EST]
We are currently experiencing a delay in our server syncing process for Cantaloupe Go and Three Square Market kiosks. During this time, consumers may not be able to login to their account at the kiosk. However, standard credit card payments should not be impacted.
Please do not reboot your kiosks at this time.
Operators can still access the Three Square Market WebV3 website, which you can use for any online store ordering during this time. Our team has identified the issue and is working to resolve it as soon as possible.