WHITELISTING

Your email providers do the best they can to keep spam out, but sometimes they mistakenly catch good mail along with it.

So – we ask that you add us to your trusted list of senders, contacts or address book, which is also known as “Whitelisting.”

If you do not see any emails from us in your Inbox, your email provider may have mistakenly been sent to your spam folder. Please open your spam folder and if you find the emails listed below, open them and mark them as “Not spam”…

Email on mobile phone in front of a plant

Quick Option: Add to Contacts

Click on the buttons below to download our VCF digital business cards.
Opening these files should allow you to quickly save our new contact info to your email accounts.

Click on your provider or software below to see how to make sure you continue getting emails from us.

AOL Mail

From Aol Mail, select Contacts
Select the New Contact icon
Enter the contact’s information, especially the email address of the sender in the Email 1 field
Select Add Contact

AT&T Yahoo Mail

From Yahoo Mail, select the Contacts icon
Select Add a new contact
Enter the sender’s information, especially the sender email address
Select Save

Unmark email as spam

From a mobile browser

Go to Yahoo Mail in your mobile device’s web browser.
Tap the Sidebar menu icon
Tap the Spam folder
Select the desired email from the sender
Tap the Move icon
Tap Inbox

From a computer

Go to Yahoo Mail on your computer’s web browser
Select the Spam folder
If you don’t see the “Spam” folder, select More below the “Sent” folder.
Open the desired email from the sender
Select Not Spam at the top of the page
The email will return to your Inbox.

Unblock an email address

Select the Settings icon
Select More Settings
Select Security and Privacy
Hover over from an email address, then select the Delete icon

Bell Canada

Add sender to safe sender list

Log in to Bell Email
From your Inbox, select Options (top-right corner), then select More Options
Under the Preventing junk email header, select Safe and blocked senders
Select Safe Senders
In the Sender or domain to mark as safe field, enter the sender email address and then select Add to list when you are finished

BT Mail

Mark an email as not spam

Sign in to your btinternet.com account
On the left side, select the Spam folder
Select the desired message
Select the Not Spam button at the top

Removing an email address from your blocked senders list

Sign in to your BT Mail account from a computer
From the Settings tab, select the Blocked senders folder
Look for the email address you want to remove and if you find it, select it in the list
Select Delete
Select Save

Adding an email address to the safe senders list

Sign in to your BT Mail account from a desktop/laptop computer
From the Settings tab, select the Safe senders folder
Select on the Add button
Enter the email address of the sender in the field
Select Save

Charter Mail

Add email to safe sender list

Sign in to your Spectrum (Charter) Email account
Select the Settings tab (top)
Select Filters & Blocked Senders from the left navigation
Under the Safe Senders header, enter the sender’s email address in the box under Email Address or Domain
Enter the sender’s email address
Select the Add button

Mark email as not spam

Sign into your Spectrum web mail account from a computer
Select the Spam folder from the left navigation
Select the box next to the email(s) you wish to mark
Choose the Mark As button at top and then select Not Spam
Answer Yes to the confirmation prompt

The message will be moved to your inbox. Note: Only email that has been read can be flagged.

Xfinity (Comcast) Email

Mark messages as Not Spam

Sign into your Comcast / Xfinity Email account from a computer
Select Email
Select the Spam folder
Find and select the desired message
From the toolbar at the top, select the Not Spam button

Create email filters

Sign into your Comcast / Xfinity Email account from a computer
In Xfinity Connect, select the Gear icon on the top-right of the navigation bar and then select Settings.
Select Filter Rules on the left
Select the Add new rule button
Enter a name for the filter in the Rule name field (this can be anything you want)
Under Conditions, select Add condition
Choose sender/from.
Choose Is exactly if you know the one exact email address you want to add, or select Contains if you know just part of the email address (e.g. just the domain.com part)
In the text field, enter the email address (if you selected “is exactly”) or part of the email address (if you selected “contains”)
Under Actions, select Add action, and then select Move to folder
Select Inbox as the folder
Select Save

Cox Email

Mark legitimate email as Not Spam

Sign into your Cox Webmail account on a computer
Select the WebMail Inbox
Select your Spam folder
Find and select the desired message
Select the Not Spam button
If you don’t see a not spam button, select the menu in the email message (three dot/line menu), then select not spam.

Add sender to Exceptions List

Sign in to your Cox Webmail account on a computer
Go to the WebMail Inbox
Select Preferences
Under General Email Preferences, select Blocked Senders
Enter the sender or domain you want to allow in the Exceptions List.
Select Add
Select Save

Send spam to your inbox

Sign in to your Cox Webmail account on a computer
Select the gear ⚙ icon in the top right, then Settings
On the left, select Inbox (if not already expanded) then select Spam settings
Select the Mark as Spam and deliver to Inbox option
Select Save

Dreamhost Webmail

Add an email address to the allow list

Log in at https://mailboxes.dreamhost.com/
Under the Spam heading, select setting
Under Add to Custom Allow/Block Lists enter the sender’s email address in the email address field.
Ensure the Action is set to Always allow, then select the Add button

Earthlink Webmail

Mark email message as NOT spam

Go to EarthLink webmail and login with your email address and password
Click on the Known Spam link on the left of the page under spamBlocker
Tap the box to place a check mark next to the message you want to mark as “not spam”
Select the This is NOT Spam button to move the message to your Inbox

Add sender to your address book

Go to EarthLink webmail and login with your email address and password
Select Address Book
Select New Contact
Enter details for the contact including the sender email address
Select the Save button

GoDaddy Webmail

Set up allowed sender

Log in to GoDaddy Workspace Webmail
From the Settings menu, select Message Filters
Select Allowed List
Click Add New, enter the sender email address and then OK when you are finished

Modify spam filters

Log in to GoDaddy Workspace Webmail
From the Settings menu, select Spam Settings
From the Spam filtering section, select one of the following:Turn off filtering – No action applies to suspected spam. It delivers to your Inbox.
Mark subject with [SPAM] – Suspected spam delivers to your Inbox with [SPAM] in the subject line.
Select OK

Gmail

Add a Gmail Contact

On a computer (web site)

On your computer, go to contacts.google.com
At the top left corner, select Create contact
Enter the contact’s information, including the sender email address
Select Save in the bottom right corner

On an Android smartphone/tablet (mobile app)

On your Android phone or tablet, open the Contacts app
At the bottom right, tap Add
Enter the contact’s name and email address
Make sure you save the contact to the correct account. Next to your email account, tap the Down arrow and then select the account that will receive the email messages you’re whitelisting.
When you’re finished, tap Save

Create a filter rule to keep desired email out of spam

Open the Gmail website from your computer
In the search box at the top, select the Down arrow
In the From field, enter the sender email address
At the bottom of the search window, click Create filter
Select Never send it to Spam
Click Create filter

Mark an email as Not Spam

On your computer, open the Gmail website
On the left, select Spam
If you don’t see Spam, select More then find Spam
Open the desired email message
At the top of the page, select Not spam
The message will be moved to your inbox

iCloud

Add an iCloud Contact

In Contacts on iCloud.com, select the Add (+) button in the sidebar, then choose New Contact
Enter information for the new contact, especially the contact’s sending email address.
Select Done

Mark email as not junk

On your iPhone, iPad, or iPod touch with iOS 7 or later

Open the Mail app
Open the message in the Junk folder
Tap the folder icon at the bottom
Tap Inbox to move the message

On your Mac

Open the Mail app
Select the desired message
Select the Not Junk button in the Mail toolbar or drag the message to the Inbox in the sidebar

At iCloud.com

In Mail on iCloud.com, click the Junk folder in the sidebar.
(If you don’t see the sidebar, see Show or hide the sidebar in Mail on iCloud.com)
Select the message
Select Not Junk in the notification bar at the top of the message window or drag the message to the Inbox in the sidebar

iiNet Webmail

Move desired messages out of spam

Log in to your iiNet Webmail account
Select Email
Select the Spam folder from the left column
Find the desired message, then click and drag the message to the Inbox folder at the top of the left column

Add the sender to your contacts

From a desktop/laptop computer

Log in to your iiNet Webmail account
Select Email
Select the New button, then select New Contact from the drop-down menu
Enter the sender’s information in each field as desired; at minimum, you’ll need to enter a First Name and an Email Address
Select the Save Contact

From a mobile device

Log in to your iiNet Webmail account
From your email Inbox, select the Home button at the top
Select the Contacts icon at the bottom left
Your contacts are sorted into groups. Select Personal if you don’t have some other group you want to use.
Select the New contact icon at the bottom right
Enter the sender’s information in each field as desired; at minimum, you’ll need to enter a First Name and an Email Address.
Select the Save button at the top right

Mail.com

Mark message as not spam

Log in to your Mail.com email account from a desktop/laptop computer
Select E-mail from the top navigation
Select Spam from the left menu
If Spam isn’t visible, select Display additional folders first
Find and open the desired email
Select the Not spam button at the top

Add a sender to the white list

Log in to your Mail.com email account from a desktop/laptop computer
Select E-mail from the top navigation
Select Settings
From the left-side navigation menu, under Security, select Whitelist
In the E-mail/domain field, enter the email address of the sender you want to white list
Select Save

Outlook.com (Office 365, Live Mail)

Add a sender to the Online (web) version of Outlook

Sign into your Outlook.com account from a computer
Select the Settings icon (gear icon) at the top-right corner
Select View all Outlook settings
Select Mail
Select Junk email
Under the Safe senders and domains header, select Add
Enter the sender email address then press the [Enter] key on your keyboard
Select the Save that appears in the bottom-right corner

Check blocked senders and safe senders list

Sign into your Outlook.com email account
Select the Settings icon (gear icon) at the top-right corner
Select View all Outlook settings at the bottom
Select Mail, and then select Junk email
If you see the sender’s email address listed under the Blocked senders and domains header, select Remove button (trash can) next to it to remove it from the list

Mark a message as “not junk”

Sign in to your Outlook.com (Live) account
Select the Junk Email folder and look for the missing email
Right-click the desired email and then select Mark as not junk. The message will automatically be moved to your inbox.

Outlook 2007 (Windows and Mac)

To mark a message as Not Junk:

Open Outlook 2007 and select the Junk E-mail
Find and select the email message you want to move
Select Actions > Junk E-mail > Mark as Not Junk
Alternatively, you can right-click on the desired message and then click Junk > Mark as Not Junk.
In the Mark as Not Junk dialog box, if you want to always trust messages from that sender select the Always trust e-mail from… option.
Select OK

Add an email address to safe sender list

Open Outlook 2007
Select the Tools menu then choose Options
Select the Preferences tab then select Junk Email button. The Junk E-Mail Options dialog box appears.
Select the Safe Senders tab
Select the Add button and enter the email address you want to add to the list
Select OK to confirm the changes and select OK again to close the dialog box.

Outlook for iOS

Add an address to safe senders

Sign in to your Outlook account on the web
Select the Settings button at the top
Select Mail under Your app settings
Select Mail to expand that list
Select Accounts to expand that list
Under Accounts, select Block or allow
Under Safe senders and recipients, enter an the sender’s email address or domain (e.g. sender@domain.com), and then select the add button (+).
Select Save at the top

PenTeleData Webmail

Mark a message as not junk

Login to PenTeleData Webmail from a computer
Go to your Junk folder
Find and select the desired message
Select the Not Junk button at the top

Add an email address to the allowed list

Login to PenTeleData Webmail from a computer
Select Preferences from the top navigation menu
Select Mail from the left navigation menu
Scroll down to the Spam Mail Options section
Under Allow messages from enter the sender’s email address or domain and select the Add button
Select the Save button

The Phone Co-Op Webmail

Add an email address to the trusted senders list

Sign into your Phone Coop webmail account on the web
Select the Settings icon ⚙️found in the top-right
On mobile, select your profile icon first, then Settings
Select Security
Under the Mail heading, in the box under Always trust mails from the following senders, enter the email addresses of the sender(s) and/or domains you want to treat as trusted

When entering multiple addresses or domain names, separate the entries with a comma.

Private Email by Namecheap

Add an email address to the trusted senders list

Sign into your Private Email account on the web
Select the Settings icon ⚙️found in the top-right
On mobile, select your profile icon first, then Settings
Select Security
Under the Mail heading, in the box under Always trust mails from the following senders, enter the email addresses of the sender(s) and/or domains you want to treat as trusted
When entering multiple addresses or domain names, separate the entries with a comma.

ProtonMail

Using the Allow List

The ProtonMail Allow List (also known as a “white list” or “safe sender list”) ensures messages from the senders you specify are always sent you inbox. Any email address in your contact list is automatically included in the Allow List, but if you don’t want to add a certain sender to your contact, you can simply add the sender’s email address to your Allow List instead for the same effect.

To access the Filter options you need to go to Settings and then Filters:

There are two ways to add an email address to your Allow List: 1) manually moving a message to the inbox, and 2) adding the email address to the list directly.

Move to inbox

You can easily add email addresses to the Allow List finding the desired message in your Spam folder, selecting the message, then choosing the Move to inbox option on that message. This will move the message you selected to your inbox and add the sender’s email address to your Allow List at the same time but you need to receive a message from the sender that went to spam before you can use this method. If you have the email address of a sender you want to white list before their messages end up in spam, use the next method to add the address first.

Add an address manually

Sign in to your ProtonMail account on a computer
Select Settings found at the top of the window
Select the Filters tab
Select ADD NEW FILTER under the Allow List section.
Enter the email address of the sender
Select the SAVE button

SBC Globalmail