Technology in vending operations offers real-time sales and inventory insights, simplifies processes such as price adjustments, and boosts customer loyalty with rewards. It supports cashless payments and personalizes experiences, enhancing efficiency and satisfaction in self-service retail.
Technology helps you see how well your sales, inventory, and machines are doing. This info helps you make smart choices about where to spend money, where to save, and how to change your plan to get new customers. Technology can also make your customers happy and improve self-service shopping.
Learn how other business owners use technology to add value, save money, and understand their business better.
“With telemetry, we can now see things in real time. We’re not waiting on a driver to get to a machine or relying on a customer to call to say they need a restock. It’s helped our communication with suppliers and within our operations team to just have all this info at our fingertips.”
— Kyle Murphy, Buffalo Rock
Your card reader is packed with useful technology. It helps you take cashless payments and gives you real-time info on how your machines are doing and what’s in stock.
So, use the reports and features from that little device in your vending machine. It can really help you grow and make your vending business better.
“Remote Price Change is that valuable to us. At one of our large university locations (400 vending machines), it used to take us three weeks to do a price change. Now, it takes three days. It’s been a huge change.”
— Tim McAra, Continental Services
Think about how much time it takes to change prices at each of your vending machines. Someone has to figure out the new prices for every item, and a driver has to go to each location and update the machines. And that’s not even counting the cost of gas along the route.
Remote Price Change makes changing prices much faster. As suppliers raise prices, you can pass them along to customers more easily, which helps you keep your profits.
“Loyalty thing is the next big thing. It’s especially an opportunity with markets. The more that your customers purchase with loyalty points and use bundle deals and promotions, that’s just driving value.”
— Justin Packrone, James Vending
If you have any micro market locations with regular customers — like in break rooms, schools, or apartment buildings — think about adding loyalty and rewards programs. By giving rewards, you can learn more about what your customers like to buy — which helps you offer them what they want and make the shopping experience even better. Your market management system probably has this feature, so it’s worth checking out.
There are many tools and platforms that can help you see how your business is doing, manage your margins better, and make your customers happy. By using the right tech and working with the right partner, you can feel good about your business growth.
Want to learn more about Cantaloupe’s technology solutions?