Product
Need a bigger screen for Suites orders/operations? No problem. Suites now available on POS!
Improve Suites user and guest experience by expanding feature capabilities via POS. In addition to editing orders, attendants and managers can also apply house account and place last minute pre-orders via the POS on the fly. Note that Suite attendants will be logged out after 6 minutes of inactivity, though suite Managers will remain logged in indefinitely. Reach out to your account manager to learn more.
Automatic emailed receipts for Suite customers.
The suite attendant/manager does not need to take any action to activate this feature; once the order is closed, the invoice is automatically sent.
Cheq Saved Value cards now available!
The system will treat the Saved Value card as a loyalty program, and record how much value is left on the card. Customers can see this value on their receipt. Currently, the Cheq team will apply loaded value as instructed by you (the partner); PWA UI for setting loaded values on it’s way to you soon!
Note: Any transaction with saved value applied, will record that saved value total in the ‘Loyalty Amount Column’ in Cheq Sales Report. The Cheq Saved Value Card cannot be stacked with other loyalty providers.
Stacking discounts and Loyalty now available!
This is applicable for all 3rd party loyalty providers. Reporting will not change, and you’ll still see discounts & Loyalty in their respective reports.
Platform
Option now available to remove Service Charge for select suite owners.
Suite Managers can now exempt specific suite owners from the Service charge, improving guest experience & decreasing management refunds. If the suite manager changes the ‘Service Charge’ status in the customer profile, the changes will only reflect on future orders. The feature will not affect orders already placed in the past or pre-orders already placed for future events.
Limit the amount of alcoholic beverages per order on a Revenue Center Basis.
This feature is on a Revenue Center by Revenue Center basis, so each business can have different limits per order. Please ensure all alcoholic items are tagged as ‘Alcohol’ in their SKU to ensure the feature works properly.
Suite Components and Equipment items now available to add via SKU template.
The Component tab in the SKU template now allows suite managers to include all required Equipment/Components on the SKU, which will show on the chit, KDS & reporting.
Reporting
Suites Components & Equipment totals report.
Suite managers can now add Components and Equipment totals into the SKU and view the totals via the Component & Equipment Total Report. (See components feature highlighted above for more information).
Enhance Menu Item reporting.
The Menu Item Detail report now has an additional table, allowing users to view Menu Mix data by item name or by SKU Name. The new table allows users to sort in each column by item name OR item SKU.
Sales – By Time report now offers time bands for 15 and 60 minutes.
The Sales-By time report now allows users to filter in the Sales report by 15 and 60 minute time bands. These reports will both still have the 15 minute lag you’re used to.
Cheq in Action
Cheq by Cantaloupe expanding nationwide!
Introducing Cheq by Cantaloupe at the home of the Canaries in Sioux Falls, South Dakota and home of the Down East Bird Dawgs in Kinston, North Carolina. If you have industry friends/colleagues who need a POS provider we are happy to connect!
