Product, platform, and Cheq in Action updates for February 2025.
You no longer need to use your CHEQ login emails and passwords to access different Revenue Centers on the POS or Handheld. Now, you can effortlessly switch between any revenue center within your venue. Simply click on the Person icon located in the top right corner of your screen, select ‘Switch Business,’ and log into any Revenue Center in your stadium using the Partner ID and Admin Pin. For these credentials, reach out to your CS manager, or you can conveniently find the Partner ID next to the Business Name in the Business Profile of PWA. When you switch between revenue centers, your settings, payment, and order details will automatically refresh to reflect the new revenue center.
During the checkout process for both regular flow and open tab orders, servers have the ability to divide the total bill amount (either as a percentage or a dollar figure) among up to four guests per order. Guests can settle their share of the bill using Cash, Card, or a combination of both, such as utilizing a gift card alongside a credit card for a single transaction. For a comprehensive view of split order transaction data, refer to the “Split Count” column in the sales report; by clicking on the blue split count, you can access detailed information about specific orders.
Previously exclusive to Handheld, users can now conveniently Void or Comp directly from the POS Orders tab. This enhancement provides servers with an additional avenue to ensure guest satisfaction. When an order is marked as ‘Complete,’ users have the option to initiate a refund. The Void/Comp feature is PIN protected and can be enabled or disabled for any business as desired.
Items added to an open tab or table service order will feature a “New” tag on all newly added items, even after multiple edits, until the order is marked as done or “Order Ready.” Furthermore, orders containing new items will be automatically prioritized and moved to the top of the order list, prompting immediate attention from the kitchen or server.
To streamline the management of menus and minimize repetitive clicks, you can add a single variation to multiple SKU items. This approach ensures that menu item variations and modifiers remain consistent across the venue. Please note that when you apply a modifier or variation to multiple SKU items, the bulk addition will overwrite any existing modifiers or variations associated with those SKU items.
Our enhanced reporting sections and filters now allow users to view the number of specific items sold within each reporting category. To access this feature, simply navigate to the ‘Menu Items’ tab in Reporting and select ‘By Category’ to gain deeper insights into your sales data.
Say goodbye to the hassle of switching between Suites and PWA for your sales data. Now, you can enjoy a unified view of all Suites Pre and Event Day orders, in addition to House Account orders, all in one place.
After the QR code is installed, guests can conveniently access the programmed Suite Event Day Menu and place an order. The system will verify whether an event is currently live before processing any orders, and it will automatically fill in suite details to eliminate the risk of incorrect manual entries. Existing customers can be assigned to a suite through the Suites Portal and will be prompted to sign in when scanning the QR code, while new guests will have the option to order without signing in.
Users can modify payment methods and tips for open tab or suite orders within a 10-day window following the transaction. Specifically for open tab orders, users have the option to adjust tips on the same day of the transaction through the POS (following the same process as HH) or via PWA for change requests submitted more than a day after the transaction. For Suite partners, the Suites platform via PWA allows users to change Suite order payment methods to any card on file, utilize the house account, add a new card, or send a new payment link to customers.
Partners now have the option to provide individual reports to their vendors through PWA. Within the Users and Groups section, you can establish a “Report Only” role that allows users to receive an email invitation to view only their reporting data, distinct from other revenue centers or vendors. Partner administrators can determine which reports and revenue centers each vendor is permitted to access.
Cheq is excited to announce a venue wide launch at PayPal park! Installing more than 150 POS & Braintree terminals, we’re excited to provide PayPal Park with traditional concessions operations, Suites, and in-seat delivery.
Hartford Athletic will implement Cantaloupe’s POS technology throughout the stadium to enhance the overall game day experience:
Hartford Athletic and Cantaloupe are excited to bring these upgraded POS solutions to fans during the 2025 season and beyond.
Following the successful Cantaloupe Partnership, you’ll now see an increased Cantaloupe brand preference across all Cheq Products. We’re excited to work with all partners to update current marketing assets to Cantaloupe branding.
