FAQ
Consumer FAQs
Q: I have a “pending” charge on my bank statement- why?
A: The “pending” charge is because you or a family member used a DEBIT or CREDIT card for a recent transaction. Banks use an “estimated” amount as a “hold” or Pending against your account balance until the ACTUAL sale amount is posted to your account.
Q: When will the “pending” or “hold” amount disappear?
A: It can take your bank up to 24 – 72 hrs to clear the “pending” or “hold” amount.
Q: I have an overcharge amount on my bank account- why?
A: The “overcharge” amount is also called a “pending” or a “hold” amount.
Pending or Hold amounts appear on your statement because you or a family member used a DEBIT or CREDIT card in a recent transaction.
For example, Vending machines or Hotels or Car Rentals use an “estimated amount” or a “Pending Amount” because the total or final transaction amount is not known at the time of the CARD authorization.
Q: How do I obtain a refund for an item or service that I did not receive?
A: Contact 1-888-561-4748, option 1 for assistance
Q: How do I obtain a receipt?
A: Contact 1-888-561-4748, option 1 for assistance
Q: What if I do not recognize the business name on my statement?
A: You or a family member most likely made a recent purchase at an unattended vending machine that typically sells drinks or snacks.