FAQ
Return Merchandise Authorization (RMA) FAQs
Q: What is an RMA?
A: An RMA, or a return merchandise authorization, is the first part of the process of returning a device or parts to Cantaloupe in order to receive a refund, replacement, or repair.
Q: How do I submit an RMA?
A: You can submit an RMA through Seed Live. Watch our video demo for guidance, or see below for specific instructions based on your specific return type.
Q: How do I submit an RMA for a device?
A: To submit an RMA request for a device, follow these instructions.
Q: How do I submit a repair RMA for a device?
A: To submit an RMA repair request for a device, follow these instructions.
Q: How do I submit an RMA for parts?
A: To submit an RMA request for device parts, follow these instructions.
Q: Who do I contact if I have a questions about RMAs and returns?
A: If you have any questions or need assistance with submitting an RMA for returns or repairs, please reach out to our Customer Service team at +1 888.561.4748 or [email protected].
Q: How long does the RMA process take?
A: RMA shipping and processing varies in length based on volume, but expect to experience lengthier processing times during bank holidays, Christmas, and New Year’s based on the UPS schedule.