FAQs: Taxes & 1099s

Will Cantaloupe provide me with a year end 1099 Form for my taxes?

If your account has made in excess of $20,000.00, a 1099 Form will be mailed to you. 

When will those forms be sent / When can I expect to receive them?

The forms have been mailed out as of January 31st 2022. Due to delays and slowdowns with the USPS, there could be delays in receiving the forms.

I believe my form is lost / I lost my form / The it has been a month and it has not arrived, what do I do?

Email salestaxinfo@cantaloupe.com and request a form be resent. Please include your Account name, a contact phone number and email address as well as the address where the form should be mailed.

I am not sure if I should have received a 1099 form, can you check?

Customer’s can call the CS Team to confirm if they are on the list of companies that will have received forms. 

How do I organize my tax information if I do not qualify for a 1099 form?

There are two reports in Seed Live that you can run to help you calculate your yearly tax liability.
The Sales Rollup Report and the Payment Reconciliation Report. 
To learn where to find these reports and how to run then, watch this video or contact us at 888-561-4748 and speak to our customer service team for instructions.

How do I submit a new W-9 Form to Cantaloupe?

Please complete a W-9 Form by clicking here, and then submitting it to salestaxinfo@cantaloupe.com to ensure we get your account updated with the latest TIN information. 

Why would I need to submit a new W-9 Form to Cantaloupe?

If and when the TIN number on your account files with Cantaloupe does not match the Internal Revenue Services (IRS) records.  The IRS considers a TIN as incorrect if, either the name or number shown on an account does not match a name and number combination in their files, or the files of the Social Security Administration (SSA).  This information is necessary for us to continue servicing your account.