FAQ

Sales & Use Tax on Cantaloupe
Products & Services FAQs

Q: When will Cantaloupe start charging sales and use taxes on products or services?

A: On January 1st, 2021, Cantaloupe will begin collecting and remitting sales or use tax for all products and services for which no exclusion or exemption certificate is received.

Q: What is sales and use tax and why am I paying it?

A: Sales or use tax is usually a pass-through tax. This means customers (in some cases business owners are the customers), not suppliers, pay the sales or use tax. However, suppliers must collect, deposit, and remit any taxable products or services purchased by the customer/business owner. Customers purchasing products are responsible for paying the sales or use tax.

Q: What USAT products or services are taxable?

A: Taxability of products and services purchased directly from USAT will vary from state to state. Examples of Cantaloupe products and services include: ePort cashless devices/kits, parts, monthly service fees, processing fees, rental fees, terminal fees, telemetry fees, software licensing fees, etc. Cantaloupe products or services do not include individual products/merchandise the customer is selling in its machines or locations. The operator is responsible for collecting and remitting sales or use tax on the sale of those goods.

NOTE: Taxes are based on your local and state laws, only those applicable goods and services listed in your state/county laws will qualify as taxable. 

Q: How is Cantaloupe charging sales or use tax and where will I see the charge?

A:Sales or use taxes will be charged on Cantaloupe products or services monthly. Based on how the customer is billed, the customer will see the tax charge displayed either directly on their invoice, and/or it will be displayed in connection with and added directly to the customer’s EFT payment. 

Q: How will I be able to reconcile the tax charges/deductions?

A: ePort customers can view their billing inside of Seed Live:

– Login to Seed Live

– Select Reports tab

– View any of the following reports to see taxes displayed: Payment Detail for EFT, Pending Payment Summary, Payment Reconciliation by Date Range, and Billing Summary (new).

– View the “Taxes” column to see charges applied for taxable goods or services

Seed customers can view their billing directly on their mailed or emailed invoice statement. 

Q: How do I know if I might be excluded from the tax base or tax exempt?

A: Please check with your local, state, and county laws, or consult with your accountant, to verify your status.

Q: How can I submit my Tax Exclusion or Exempt Certificates?

A: Customers can send their tax exclusion or exempt certificates to salestaxinfo@usatech.com.

Q: Who can I reach out to if I have additional questions?

A: Best practice is to always consult with an accountant regarding applicable tax laws per state and local laws. Any questions for Cantaloupe around the process, charges applied, or general questions not covered in this FAQ, please email salestaxinfo@cantaloupe.com