ePort Engage Combo FAQs

Q: Will my machine require an additional accessory to use the ePort Engage Combo?

While most machine makes and models can function normally without any additional accessories, some machines (particularly older models) may require a firmware update or additional accessories to function. Please refer to the Engage Combo Compatibility Chart for minimum firmware requirements.

Q: What accessories are available for the ePort Engage Combo?

A: You can find the complete list of Engage Combo accessories and their function here.

Q: Where can I find information about ePort Engage Combo accessory requirements for my machines?

A: You can find the most up to date accessories compatibility chart here.

Q: Will my existing MDB extension cables (ePort or Seed) work with the ePort Engage Combo Device?

A: Yes, existing MDB cables and extensions used on ePorts and Seed devices are compatible with the Engage Combo.

Q: Who should I contact if I’m experiencing issues with my ePort Engage Combo Device?

A: Please contact Customer Support at 1-888-561-4748 for help with any issues on the Engage Combo.

Q: My drivers DEX with a handheld when they service a machine (not using Seed VMS), do I need any special accessories?

A: Yes, you will need a DEX Y Cable to enable this functionality for drivers. Please refer to our Accessories List for more details on the cable.

Q: Are all bill validators compatible with the Engage Combo device?

A: Combo units are compatible with most MEI bill validators. The Combo is also compatible with the CoinCo Vantage bill validator system.