While most machine makes and models can function normally without any additional accessories, some machines (particularly older models) may require a firmware update or additional accessories to function.Please refer to the Engage Compatibility Chart for minimum firmware requirements.
A: You can find the complete list of Engage accessories and their function here.
A: You can find the most up to date accessories compatibility chart here.
A: If your machine does not schedule its standard DEX after installing the Engage reader with a standard DEX cable, this may mean that a Zero Volt DEX Cable is needed. Please refer to the Engage Compatibility Chart to see if your machine type indicates that a Zero Volt DEX cable is required. If you still are running into issues, reach out to customer support at 1-888-561-4748 for additional assistance.
A: Yes, existing MDB cables and extensions used on ePorts and Seed devices are compatible with the Engage.
A: Please contact Customer Support at 1-888-561-4748 for help with any issues on the Engage.
A: Yes, you will need a DEX Y Cable to enable this functionality for drivers. Please refer to our Accessories List for more details on the cable.