Help Center

if you’re looking for assistance with your Cantaloupe card readers and software services, you’ve come to the right place.

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Engage Compatibility Guide
Installation
Engage Compatibility Guide
Card Readers, Engage
Troubleshooting Signal Strength
Troubleshooting
Troubleshooting Signal Strength
Card Readers, G11
Fixture Installation Guidebook
Installation
Fixture Installation Guidebook
Micro Markets
How to Move Stores in the Cantaloupe Go Mobile App
How-To
How to Move Stores in the Cantaloupe Go Mobile App
Cantaloupe Go
How to Install an Acrylic Door Handle
Installation
How to Install an Acrylic Door Handle
Micro Markets
How to Install a Replacement Card Reader
Installation
How to Install a Replacement Card Reader
Kiosks
How to Restart Your Kiosk, Smart Lock, or Cooler Cafe.
How-To
How to Restart Your Kiosk, Smart Lock, or Cooler Cafe
Cooler Café, Kiosks, Smart Lock Connect
How to Install a Replacement Computer.
Installation
How to Install a Replacement Computer
Kiosks
How to Install the Go MiniX
Installation
How to Install the Go MiniX
Kiosks
Engage Combo (Gen 2) Installation Guide
Installation, Onboarding
Engage Combo (Gen 2) Installation Guide
Card Readers, Engage Combo
Engage DEX Troubleshooting Guide
Troubleshooting
Engage DEX Troubleshooting Guide
Card Readers, Engage, Vending Machines
Engage Combo DEX Troubleshooting Guide
Troubleshooting
Engage Combo DEX Troubleshooting Guide
Card Readers, Engage Combo, Vending Machines
Engage Technical Screen Instruction Guide
Troubleshooting
Engage Technical Screen Instruction Guide
Card Readers, Engage, Engage Combo
How to Submit an RMA for Parts
How-To
How to Submit an RMA for Parts
Card Readers, Seed Live
How to Submit an RMA for Devices
How-To
How to Submit an RMA for Devices
Card Readers, Seed Live
How to Submit a Repair RMA for Devices
How-To
How to Submit a Repair RMA for Devices
Card Readers, Seed Live
How to Install a High-Gain Antenna
Installation
How to Install a High-Gain Antenna
Card Readers
G11 Cashless Kit Installation Guide
Installation
G11 Cashless Kit Installation Guide
Card Readers, G11
Engage Combo Installation Guide
Installation, Onboarding
Engage Combo Installation Guide
Card Readers, Engage Combo
Engage Quick Start Guide
Installation, Onboarding
Engage Quick Start Guide
Card Readers, Engage
Wiring DEX Zero Cable
Installation
Wiring DEX Zero Cable
Card Readers, Engage
Engage Standard Harness Connections
Installation
Engage Standard Harness Connections
Card Readers, Engage
Engage Combo Wiring Guide
Installation, Onboarding
Engage Combo Wiring Guide
Card Readers, Engage Combo
Engage Installation Guide
Installation, Onboarding
Engage Installation Guide
Card Readers
How to Troubleshoot the Error Message _Offline by Vendor
Troubleshooting
How to Troubleshoot the Error Message “Offline by Vendor”
Card Readers, Seed Live
Best Practices for Card Reader Security
How-To
Best Practices for Card Reader Security

Learn best practices to prevent fraudulent activity on your devices, in compliance with PCI-DSS standards.

Card Readers, Engage, Engage Combo, G11, Vending Machines