Self-Service Features
Cantaloupe periodically releases reminders and self-service tools each month to help you find answers to common questions or get shortcuts to device & software troubleshooting.
New Customer Tools
Reminder: RMA Process
If you are needing to return a Cantaloupe device, log into the RMA Portal in Seed Live to:
• Create an RMA
• Track an RMA
• Status of your RMA
Click here to log into the RMA Portal. Select device management, then RMA.
Changes in Device Reactivation Process
Are you looking to reactivate a previously deactivated card reader?
Starting from 6/6/2023, a $10 per device fee will apply to all reactivations.
Sign Up For Text Alerts
Stay up to date on what is happening at Cantaloupe with text alerts. Opt-in and never miss a message from us again.
Engage Card Reader Support Center
Need some guidance with your ePort Engage installations?
Check out our helpful tools.
Engage Combo Card Reader Support Center
Need help setting up your Combo devices? Check out our helpful tools.
