FAQ
Operator FAQs
I bought a vending machine and I need a new device, how do I setup an account?
Email newaccounts@Cantaloupe.com, this will create a case in our system for the New Accounts team to start the process.
Q: Why am I not receiving my reports?
A: Please review our Whitelisting Instructions to fix this issue.
Q: Where can I check on the order status of a recently placed device order ?
A: Please email orders@cantaloupe.com with your company name and order number to check on order status.
Q: How do I return equipment to Cantaloupe?
A: Before you return any equipment, you’ll need to submit an RMA. Click here for instructions on create and submitting an RMA in Seed Live.
Q: How do I activate or deactivate one of my card readers?
A: To request an activation, please email device numbers to activations@cantaloupe.com.
If you purchased this device from another Cantaloupe customer and are having this transferred, The Seller will need to initiate the transfer of devices. You should work with them to make sure they have contacted Cantaloupe to set this process in motion.
If you purchased the device from an online retailer like eBay, you may need to look into returning the item for a refund. Resold devices may not have been correctly deactivated from the previous owners account and cannot be activated to a new account if that is the case.
To request a deactivation, an authorized account admin should email deactivations@cantaloupe.com with the following information:
- Business name and contact information
- Formal deactivation request
- List of device serial number(s)
- Reason for deactivation
- Specify whether you lease, rent, or own the device(s)
To follow up with an existing deactivation request, please contact Cantaloupe support (+1 800.227.3657) with a reference to the case number you received when your request was submitted. Please note, for off-contract Seed devices, you can deactivate within the Seed software.
If you purchased this device from another Cantaloupe customer and are having this transferred, The Seller will need to initiate the transfer of devices. You should work with them to make sure they have contacted Cantaloupe to set this process in motion.
If you purchased the device from an online retailer like eBay, you may need to look into returning the item for a refund. Resold devices may not have been correctly deactivated from the previous owners account and cannot be activated to a new account if that is the case.
Q: How do I transfer a device?
A: Please email the device numbers to transfers@cantaloupe.com or start the transfer process online via our Transfer Devices form.
Q: I am a Greenlite customer, who should I contact for support?
A: All Greenlite customers must contact VendNet Support at +1 800.833.4411.
Q: Who do I contact if I have a question about my bill?
A: If you have less than 200 machines, please contact customer support (+1 800.227.3657). If you have over 200 machines, please reach out to your dedicated account manager.
Q: I am interested in learning more about Cantaloupe software, like inventory management or Seed Cashless+. Do you have any information available online?
A: Explore our website to learn more about our Seed software packages, or contact our sales team to request additional information based on your business needs.
I have a device, why haven’t I received a deposit?
Accounts, by default, are set up to a weekly Friday pay schedule. We can set different weekly pay dates upon request. When payments are issued on their scheduled payday, the deposit typically reflects in your account the following business day. In order for a payment to be initiated, your Net Amount on the pending payment needs to be at least $25. Any pending payment $24.99 or under will roll over into the next week and reattempt payment on the next pay-date. Again, subject to the $25 minimum amount.