Operator FAQs

Q: Why am I not receiving my reports?

A: Please review our Whitelisting Instructions to fix this issue.

Q: Where can I check on the order status of a recently placed device order ?

A: Please email [email protected] with your company name and order number to check on order status.

Q: How do I return equipment to Cantaloupe?

A: Before you return any equipment, you’ll need to submit an RMA. Click here for instructions on create and submitting an RMA in Seed Live.

Q: How do I activate or deactivate one of my card readers?

A: To request an activation, please email device numbers to [email protected].

To request a deactivation, an authorized account admin should email [email protected] with the following information:

  • Business name and contact information
  • Formal deactivation request
  • List of device serial number(s)
  • Reason for deactivation
  • Specify whether you lease, rent, or own the device(s)

To follow up with an existing deactivation request, please contact Cantaloupe support (+1 800.227.3657) with a reference to the case number you received when your request was submitted. Please note, for off-contract Seed devices, you can deactivate within the Seed software.

Q: How do I transfer a device?

A: Please email the device numbers to [email protected] or start the transfer process online via our Transfer Devices form.

Q: I am a Greenlite customer, who should I contact for support?

A: All Greenlite customers must contact VendNet Support at +1 800.833.4411.

Q: Who do I contact if I have a question about my bill?

A: If you have less than 200 machines, please contact customer support (+1 800.227.3657). If you have over 200 machines, please reach out to your dedicated account manager.

Q: I am interested in learning more about Seed software. Do you have any information available online?

A: Explore our website to learn more about our Seed software packages, or contact our sales team to request additional information based on your business needs.